Salon policies

Deposit + Cancellation

All booked services will require a deposit of $25 per service at the time of booking. Your deposit will be credited to your service at checkout, or you can choose to keep your deposit on file for a future appointment.

Cancellations and rescheduling are accepted up to 24 hours before your appointment. Any cancellations or rescheduling made within 24 hours, as well as no-shows for any booked appointment will result in a forfeit of the deposit on file. In the absence of a deposit on file or if the deposit on file does not equal $25 per service booked, the remaining balance will be charged to the card on file.

In order to protect the livelihood of our beloved staff, Emerald + Onyx Luxury Salon reserves the right to refuse service to anyone deemed to be ‘‘high risk” for no-shows or last minute cancellations, due to previous activity. This will be at the discretion of the stylist, management and owner.

clothing protection

Emerald + Onyx will always provide either a full cape, guest robe or other adequate protection for your clothing when you are receiving services. Even with protective measures, there will always be a small risk of staining or getting wet at the shampoo bowl. We ask that you do not wear your favorite clothing, anything irreplaceable, expensive or sentimental for your appointment. Emerald & Onyx LLC will not be held liable for damages to clothing or personal items.

health + safety

The health and safety of our guests and our staff is our top priority. Before your initial appointment and once a year after, you will receive a link to fill out our Guest Consultation Form. This form helps us get to know your needs, preferences and values as well as who to contact in case of an emergency. Please take a few minutes to fill out the form prior to your scheduled appointment.

We welcome children to enjoy the E+O experience, however, all children under 16 receiving services must be accompanied by a parent or guardian. Due to the potential danger of hot tools, chemicals and sharp objects, children are not permitted to accompany an adult to the salon unless the children are receiving services.

If you are not feeling well the day of your appointment, please  reschedule to protect our staff from the spread of germs. Any deposit made on your appointment will be held on your account for your rescheduled appointment.

If you have any known allergies or sensitivities to color or products please let us know. We offer a complimentary patch test for any chemical service which takes only about 5 minutes and can help determine the likelihood of an allergic reaction if you are unsure. Emerald & Onyx LLC is not responsible for any reaction that may occur during or after your appointment if you refuse a patch test prior to service.

confidentiality + privacy

Any collection of personal information is for guest profile services only. Online bookings are made through our secure booking site which collects your credit card information for deposit and ‘express check out’ services. This information is never stored or visible in client profiles to any salon staff. Your address, phone number and birthdate are visible to salon staff, but never shared to a third party for marketing or otherwise.

Phorest Salon Software does not share your personal information.

product + Service guarantee

If you are not satisfied with the quality of any services received at Emerald + Onyx, please notify us within 48 hours. Our team will be happy to schedule you for a complimentary adjustment.

We accept any unopened, unused products within 10 days of purchase for a full refund in the original form of payment. Any opened products can be exchanged for a salon credit to your account within 30 days of purchase. Unless defective, all brushes, hot tools and accessories are final sale and are non refundable.

Emerald + Onyx Salon gift cards are the perfect gift for any occasion. Our gift cards can be used towards services or products. Gift cards may not be redeemed for cash or used to purchase another gift card. Gift cards are nonrefundable and service prices are subject to change.

scheduling

Going above and beyond is the standard at Emerald + Onyx and our Signature Services are booked with the right amount of time to make sure you get all of the luxe you’re looking for. Being on time for your appointment ensures you receive the best service possible and is courteous and respectful to guests booked after you. Please note that any late arrivals may be subject to a shortened service or need to reschedule.

If you are unsure of what you would like done with your hair and would like to speak with one of our stylists before booking, we offer Complimentary Consultations to discuss your thoughts and concerns or do a strand test to determine how your hair will react to lightening or coloring. Consultations are required when booking any corrective or vivid color appointment.